Terms and Conditions

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Last updated: 2026

These Terms & Conditions govern the supply of services by Croydon PAT Testing (“we”, “us”, “our”) to any client (“you”, “your”).

By contacting us, requesting a quote, booking services, permitting access for work to be carried out, or making payment, you confirm that you have read, understood, and agree to these Terms & Conditions.

Croydon PAT Testing provides Portable Appliance Testing (PAT Testing) services.

We also arrange and coordinate additional compliance and safety services, including but not limited to:

• Legionella risk assessments
• Gas Safty certificates
• Other property compliance services

These additional services are provided by approved third-party partner contractors, not directly by Croydon PAT Testing.

2.1 We reserve the right to subcontract all or part of any service to approved partner companies.

2.2 Where services are carried out by an approved partner:

• Croydon PAT Testing acts solely as an introducer and coordinator
• The service is performed under the partner’s own responsibility, competence, and insurance

2.3 Croydon PAT Testing is not legally responsible or liable for:

• Acts, omissions, negligence, or errors of partner companies
• The quality, accuracy, or outcome of partner-provided services
• Any loss, damage, injury, or claim arising from work carried out by a partner

2.4 Any issues, claims, or disputes relating to subcontracted services must be raised directly with the partner companythat carried out the work.

3.1 PAT Testing carried out directly by Croydon PAT Testing is performed in accordance with current UK guidance, including HSE and IET Code of Practice recommendations.

3.2 Testing confirms the condition of appliances only at the time of inspection. No guarantee is given that equipment will remain safe after testing.

You agree to:

• Provide safe, reasonable access to all equipment
• Ensure appliances are clean, accessible, and safe to handle
• Inform us of any known faults, hazards, or special requirements

You remain responsible for the ongoing safety, maintenance, and correct use of all equipment after testing.

• Test labels and reports reflect the condition of equipment at the time of testing only
• A “Pass” result does not guarantee future safety, insurance compliance, or manufacturer approval
• Labels may be removed or become invalid if equipment is altered, damaged, or misused

• Payment terms will be confirmed on quotations or invoices
• Late payments may be charged interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998

We reserve the right to charge for:

• Missed appointments
• Late cancellations
• Delays or failed visits caused by lack of access or unreadiness

To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses
• We are not liable for loss of profit, business, data, or reputation
• Our total liability is limited to the amount paid for the service in question

Nothing in these Terms limits liability for death or personal injury caused by our proven negligence or for fraud.

We are not liable for delays or failure to perform services due to events beyond our reasonable control.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.

These Terms & Conditions are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

If you have any questions about these Terms, please contact us via the details shown on our website.

13.1 Any prices shown on this website are guide prices only and are provided for general information purposes.

13.2 Due to the wide variety of business types, appliance quantities, site conditions, access requirements, and locations, we cannot guarantee pricing until a formal quotation has been issued.

13.3 All prices are subject to change and do not form a binding offer until confirmed in writing by us or our approved service partner.

13.4 Where services are carried out by an approved partner, the final price may differ from any guide price shown on our website and will be confirmed directly with the client prior to work commencing.

13.5 VAT will be added to any quotation or invoice issued by an approved service partner where they are VAT registered, at the prevailing rate.

We also act as a referral service, introducing businesses to our approved partner companies for PAT testing, electrical inspections, fire safety assessments, and other compliance services.

All work, quotations, and certificates are handled directly by our partners. If we’re unable to fit you in ourselves, we’ll refer you to a trusted provider who can help.

Services / What We Do

PAT Testing (Portable Appliance Testing)

If we are unable to book in your PAT testing ourselves. Instead, we connect you with our approved partner companies who:

• Carry out PAT testing at your premises
• Issue all test certificates and documentation
• Handle any compliance obligations

You deal directly with the service provider for quotes, scheduling, and delivery. We simply introduce you to the right team.

Electrical Inspections / EICR

For full electrical inspections, including EICR reports, our partner companies provide the services, issue certificates, and manage compliance requirements.

We connect you with the right provider and ensure they contact you directly — you won’t deal with us for testing itself.

Fire Safety & Risk Assessments

Fire risk assessments and safety compliance checks are handled entirely by our partners. They provide the advice, documentation, and follow-up actions directly.

We’ll introduce you to the right company for your business, and if we cannot fit you in, we’ll refer you to another trusted provider.

Other Compliance Services

Any additional compliance services we list are also carried out by our partner companies. We act only as a referral service to connect you with trusted providers.

How It Works

1. You contact us with your requirements
2. We match you with an approved partner company based on service and availability
3. The partner contacts you directly, provides a quotation, and carries out the work

Any future work, renewals, or ongoing compliance? Come back to us first — we’ll reconnect you with the right partner so you never miss a step.